Create Intelligent Experiences That Transform How Work Gets Done
We help organisations move beyond basic workflows and build AI-powered, Copilot-driven, automated experiences that improve decision-making, reduce manual effort, and empower teams to work faster and smarter.
Whether you want to automate processes, embed AI into existing tools, or build custom copilots powered by your organisational data — we design and deliver solutions that are secure, governed, and ready for real-world use.
What We Deliver
Copilot for Microsoft 365 & Workplace AI
Turn everyday apps like Outlook, Teams, Word and Excel into productivity accelerators by enabling governed access to Copilot and orchestrated prompts.
Custom Copilots & Conversational AI
Build task-focused Assistant experiences that answer questions, automate tasks, and interact with your business systems — all securely and using your data.
Process Automation & Intelligent Workflows
Automate manual, repetitive tasks using AI + Power Automate, Azure Functions, and event-driven orchestration.
AI-Powered Document Understanding
Extract insights and structure from emails, PDFs, forms and unstructured content using LLMs, OCR and cognitive services.
AI-Enhanced Customer & Employee Experiences
Use Copilot and AI agents to handle enquiries, give recommendations, triage requests, and support users 24/7.
Typical Use Cases
Custom Copilots for Internal Teams
AI agents that answer questions, draft documents, generate insights and automate actions using your organisational data.
Intelligent Process Automation
Replace manual tasks with workflows that use LLMs to read, classify, summarise and take actions.
AI-Powered Document & Email Understanding
Automatically extract structured data from emails, PDFs, forms and messages using LLMs + cognitive services.
AI-Enhanced Customer & Employee Support
Copilot Studio bots that analyse intent, give tailored answers, escalate issues and integrate with systems like CRM or HR.
Why Viral Velocity?
AI only works when it’s designed around business outcomes, not just technology.
At Viral Velocity, we combine deep expertise in Power Platform, Microsoft 365, Azure OpenAI and automation to create solutions that are:
- Secure and governed
- Integrated with your systems
- Accurate and reliable
- Designed for adoption — not shelfware
Every engagement follows our proven approach:
Discover → Design → Build → Deliver → Support → Digital Success
How we do
Discover – Identify Opportunities for AI
We begin by assessing where AI can create the most impact — productivity, customer service, decisions, or operational efficiency.
What we do:
- Analyse current processes and pain points
- Map AI use cases to measurable outcomes
- Review data sources, quality and security
- Identify “quick win” automations
What you get:
A prioritised AI roadmap with clear expected value.
Design – Shape the AI & Copilot Experience
Before building, we design the behaviour, prompts, guardrails, data access and integration points.
What we do:
- Define the copilot’s role, tasks and personality
- Design prompts, grounding data, and response logic
- Plan integration with systems (CRM, ERP, HR, SharePoint, Dataverse etc.)
- Build security, governance and approval models
What you get:
A safe, reliable AI assistant designed for real users and real processes.
Build – Develop Automations & Copilot Agents
We combine LLMs, Power Automate, Azure OpenAI, connectors and APIs to build the intelligent engine.
What we do:
- Build Copilot Studio agents
- Automate workflows with AI-based decisioning
- Integrate external systems using connectors & APIs
- Embed copilots into Teams, web, apps or mobile
- Create structured prompt libraries
What you get:
A working AI copilot or automation solution ready to pilot with real users.
Deliver – Deploy & Drive Adoption
AI succeeds only when users know how to use it.
What we do:
- Pilot rollouts with training and change management
- Capture feedback, refine prompts and improve accuracy
- Monitor safety, performance and hallucination risks
- Prepare documentation and runbooks
What you get:
A successful AI deployment that’s understood, trusted and adopted.
Support – Optimise & Scale
AI evolves — and your needs will too.
What we do:
- Continuous prompt tuning
- Monitoring and safety reviews
- New capabilities and domain expansion
- Regular value tracking and improvement cycles
What you get:
A long-term AI capability that becomes smarter and more valuable over time.
Digital Success – Measure & Enhance
We don’t treat go-live as the finish line — it’s where AI really starts to prove its value.
What we do:
- Track hard metrics: time saved, reduced handling time, fewer manual steps, improved response quality, reduced errors
- Review usage analytics: which prompts, flows and copilots are popular, where users struggle, where accuracy needs improving
- Identify next-wave opportunities: new teams, new processes, additional data sources and integrations
- Refine governance and best practices for prompt design, safety, data use and model choice
What you get:
A living AI, Copilot & automation capability that keeps getting smarter, more trusted and more valuable over time — not a one-off experiment that fades away.