Turn Ideas into Enterprise-Grade Apps & Automation
We help you design and deliver secure, scalable solutions using Microsoft Power Platform and Dynamics 365. From quick proof-of-concept apps to complex multi-team deployments, we build experiences that simplify work, standardise processes, and empower your people.
Whether you’re just starting your low-code journey or looking to bring control to a growing Power Platform footprint, we provide the architecture, governance, and delivery support you need.
What We Deliver
Power Platform Mastery
Model-driven and canvas apps tailored to your business processes
Dynamics 365 Integration
Enhance customer engagement with seamless Dynamics 365 implementations designed for your unique needs.
AI Automation
Automate complex workflows using advanced AI to boost efficiency and reduce operational costs.
Omnichannel Integrations
Connect across platforms like Amazon Connect for a unified customer communication experience.
Typical Use Cases
Case & Enquiry Management
Structure every interaction from first contact to resolution. Use queues, SLAs, and routing to make sure work lands with the right team, at the right time
Operational Apps
Replace spreadsheets, email chains, and manual trackers with apps that guide staff through standardised, auditable processes.
Customer & Partner Portals
Use Power Pages and Dynamics data to expose secure self-service experiences to customers and partners.
How we work on Microsoft Power Platform
We discover the real problem, design the right Power Platform foundations, build in short sprints, deliver calmly, support properly — and stay focused on measurable business outcomes, not just apps.
Power Platform projects fail when they start with “let’s build an app” instead of “let’s fix a business problem”.
At Viral Velocity, we lead with architecture, governance and real outcomes — then use low-code as the accelerator, not the starting point.
Every engagement follows the same backbone: Discover → Design → Build → Deliver → Support → Digital Success.
You always know where we are, what’s coming next, and what value we’re targeting.
How we do
Discover – Understand the business before the buttons
We start by understanding the problem, the people and the platform you already have.
What we do:
- Run focused discovery workshops with business and IT to capture pains, quick wins and non-negotiables.
- Review your current Power Platform estate (environments, security, Dataverse, connectors, licences) and where it’s already working or struggling.
- Define clear success metrics: time saved, reduced manual work, improved customer experience, compliance, or all of the above.
What you get:
A shared view of the problem, a realistic scope for Power Platform, and a first list of quick wins vs. strategic change.
Design – Architecture and guardrails first
Before we build anything, we design how Power Platform should work for you, not just for this one app.
What we do:
- Shape a target architecture: Dataverse vs. SharePoint vs. SQL, integration patterns, data flows, and security boundaries.
- Define environments and governance: dev/test/prod, DLP policies, roles, access, and admin model (central CoE vs. federated).
- Translate business outcomes into a prioritised backlog and MVP: which apps/flows first, for which personas, in what order.
What you get:
A pragmatic, well-architected design that keeps IT safe, gives the business speed, and avoids the “spaghetti of apps and flows” later.
Build – Low-code, high discipline
This is where the ideas become real apps, flows and virtual agents — with proper engineering discipline behind the low-code.
What we do:
- Deliver in short, focused sprints, always tied to outcomes (e.g. “reduce manual case triage by 30%”).
- Use best-practice patterns: component libraries, solution layering, environment variables, reusable connectors, and ALM pipelines.
- Involve end users through show-and-tell demos, feedback loops and usability tweaks, so nothing lands as a surprise.
What you get:
Working Power Apps, Power Automate flows, Copilot/Power Virtual Agents and integrations that your users actually want to use — not prototypes that die in UAT.
Deliver – Go-lives that feel boring (in the best way)
A good go-live should feel organised, predictable and “unexciting”. We plan for that.
What we do:
- Prepare a rehearsed cutover plan: data migration, switch-over steps, communications and a clear rollback route.
- Run training and handover for admins, makers and end-users: from “how to use the app” to “how to safely extend it”.
- Provide hypercare support in the first weeks, watching volumes, errors and user feedback very closely.
What you get:
A smooth go-live with users supported, data intact, and no late-night panic fixes.
Support – Keep the platform healthy and evolving
Once live, Power Platform becomes part of your operational fabric. We help you run it like a product, not a one-off project.
What we do:
- Set up monitoring, alerting and runbooks: failed flows, API limits, capacity usage, performance and security posture.
- Implement or enhance your Centre of Excellence (CoE) model: guardrails for citizen developers, app reviews, templates and policies.
- Review licensing, capacity and cost regularly so your spend stays aligned with actual value.
What you get:
A stable, governed Power Platform estate that supports both central IT and local innovation — without becoming a wild west.
Digital Success – Continuous value, not a single project
We don’t see “project complete” as the end. It’s the point where the roadmap gets interesting.
What we do:
- Track hard outcomes against the original goals: time saved, process improvements, customer metrics, risk reduction.
- Identify next-wave use cases: additional apps, automation opportunities, AI/Copilot scenarios, integrations into other systems.
- Help you build internal capability: mentoring internal architects and makers so you depend on us for expertise, not basics.
What you get:
A continuous improvement loop where Power Platform becomes a strategic capability — not just “that one app we built”.