From Idea to Long-Term Digital Success
A clear, structured and outcome-driven delivery model that takes you from discovery, through build, to continuous optimisation.
We blend consulting, design, engineering and optimisation to deliver secure, scalable solutions across Power Platform, Dynamics 365, AI/Copilot, Azure, AWS, Amazon Connect and modern web. Every project follows the same proven loop, so you always know where you are and what comes next.
- Focused on adoption, value and long-term success
- Simple, transparent 6-step delivery model
- Architecture-led, hands-on implementation
Our 6-Step Delivery Loop
Every Viral Velocity engagement follows the same 6-step loop: Discover, Design, Build, Deliver, Support and Digital Success. It keeps work structured, collaborative and focused on measurable outcomes from day one.
Below is a closer look at each phase of our delivery approach. Whether we are designing a new Power Platform solution, introducing AI/Copilot, modernising cloud architecture or deploying Amazon Connect, this is the framework we use.
1
Deliver
🔍
We begin by uncovering what truly matters for your organisation.
- Clarify business goals, desired outcomes and KPIs
- Understand user needs, pain points and context
- Review processes, data flows and existing systems
- Identify risks, constraints and security considerations
- Align stakeholders around a shared problem statement
Outcome: Clear definition of value, scope and success.
2
Design
✏️
We shape a solution that is ambitious, practical and ready to deliver value.
- Map future-state user journeys and service experiences
- Define capabilities and operating model impacts
- Design solution, integration and data architecture
- Prototype key elements to validate early thinking
- Build a prioritised delivery roadmap with timelines and investment
Outcome: Validated blueprint ready for build.
3
Build
🧩
We bring the design to life using secure, scalable engineering practices.
- Configure and develop Power Platform solutions and custom apps
- Implement AI/Copilot, automations and cloud capabilities
- Build integrations, APIs and secure data pipelines
- Apply DevOps, testing and quality engineering
- Release iteratively to gather feedback and reduce risk
Outcome: Production-ready, enterprise-grade solution.
4
Deliver
🚀
We launch with confidence and ensure adoption lands successfully.
- Plan rollout with change, communication and training
- Run pilots to validate readiness and refine details
- Deploy in controlled phases to minimise disruption
- Provide hypercare and close support at go-live
- Track adoption, outcomes and user sentiment
Outcome: Smooth go-live with measurable impact.
5
Support
🎧
We keep your solution reliable, secure and evolving with your needs
- Provide ongoing support and issue resolution
- Monitor performance, reliability and usage
- Implement enhancements based on feedback and analytics
- Optimise cost, security and scalability
- Maintain compliance and operational resilience
Outcome: Stability, resilience and continuous improvement.
6
Digital Success
∞
We help you grow value long after go-live, turning projects into platforms for ongoing innovation.
- Scale capabilities across teams and regions
- Extend AI, automation and integration opportunities
- Use analytics to continually improve processes and experience
- Identify new value streams and transformation initiatives
- Keep your digital roadmap aligned to strategic goals
Outcome: Long-term digital success and sustained ROI.
Why Clients Choose Viral Velocity
Our approach is more than a diagram — it’s how we work day-to-day with your teams. We bring architecture-led thinking, hands-on delivery and a practical mindset to every engagement.
Whether you are starting small with a single use case or leading a multi-year transformation, we design our approach to meet you where you are and move at the right pace.
1End-to-end capability – from discovery and strategy through to build, rollout, support and optimisation.
2Architecture-led delivery – solutions designed to be secure, scalable and future-ready from the start.
3Deep platform expertise – Microsoft Power Platform, Dynamics 365, Azure, AWS, Amazon Connect and AI/Copilot.
4Pragmatic and collaborative – we co-create with your teams, focusing on outcomes rather than ceremony.
5Built for long-term success – governance, DevOps and optimisation baked in from the beginning.